Effective Date:2026
Website: sivaiptv.com

At sivaiptv.com, we provide digital products and services only. Because our products are delivered electronically through Telegram or WhatsApp, they are not eligible for physical return.

1. No Physical Returns

We do not sell or ship physical goods. As a result, there are no physical returns, exchanges, or mail-back procedures.

2. Refund Eligibility

Refund requests may be considered only in limited circumstances, such as:

• the order was not delivered within a reasonable time during stated business hours after the customer contacted us
• the customer was charged more than once for the same order
• the service purchased cannot be activated due to a verified issue caused by us
• the customer received the wrong product or subscription by mistake

3. Non-Refundable Situations

Refunds will generally not be issued in the following cases:

• the customer changes their mind after delivery
• the customer provides incorrect Telegram or WhatsApp contact details
• the customer fails to contact us during business hours to receive the order
• the service works properly but is incompatible with the customer’s device, app, internet connection, or local setup
• the customer’s access is affected by third-party apps, devices, internet providers, or platform restrictions beyond our control
• the customer violates our terms of use or misuses the service

4. Refund Request Period

Any refund request must be submitted within [insert number, e.g. 24 or 48] hours of purchase. Requests made after this period may not be eligible for review.

5. How to Request a Refund

To request a refund, the customer must contact us using the support details listed on sivaiptv.com and provide:

• full name
• order number or transaction ID
• date of purchase
• Telegram username or WhatsApp number used for delivery
• clear explanation of the issue

We may request additional information to verify the claim before making a decision.

6. Review Process

All refund requests are reviewed on a case-by-case basis. If a refund is approved, it will be processed using the original payment method where possible.

Please note that processing times may vary depending on the payment provider.

7. Service Issues

If you experience a problem with your order, please contact us before requesting a chargeback or dispute. We will make reasonable efforts to resolve delivery or activation issues promptly.

8. Policy Changes

We reserve the right to update or modify this Returns & Refunds Policy at any time without prior notice. Any changes will take effect immediately once posted on this page.