How to Get Help from SivaIPTV Support (and Get It Fast)

Real people answer every message. Here is how to reach us and how to get the quickest solution.

Ways to reach us

• WhatsApp: the fastest. Tap any WhatsApp button on our site.
• Telegram: the same team, if you prefer Telegram.
• Email and the contact form on our contact page: best for longer questions or documents.

Our business hours are on the contact page. Messages outside those hours are answered as soon as we are back.

What to include

The more of this you send in the first message, the faster we can help:

1. Your username (never your password in public places; in our private chat it is fine if we ask).
2. Device and app: for example "LG OLED, IBO Player" or "Fire TV Stick 4K, TiviMate".
3. What happens: a photo of the error is perfect.
4. Where: all channels, one channel (name), films, guide, catch-up.
5. Your connection: Wi-Fi or cable, and a speed test result if it is about buffering.

Try these first (2 minutes)

• Restart the router and the device.
• Try another channel.
• Check your account status on our channel list page.

Our 10-step troubleshooting checklist solves most problems.

Common questions answered in our guides

• Setting up a device: setup guides
• Buffering: 12 fixes
• Login errors: invalid credentials
• Renewals: how to renew
• Refunds: refund policy explained

After we help

Once everything works, we may send you a one-time link to rate your experience. Your review appears on our reviews page marked "Verified purchase", and helps other people choose with confidence.

Frequently asked questions

How fast do you reply?

As fast as possible during business hours; usually within minutes on WhatsApp.

Can you connect to my TV remotely?

No. We guide you step by step in the chat, with photos if needed.

Do you offer support in other languages?

Write to us in English for the fastest reply; we will do our best in other languages too.